Booking & Cancellation Policy

Booking Policy:

• To confirm the bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip.
• For every confirmed booking, a car will be allotted within 24 hours before the trip. The customer will get an email, SMS and on a call with the car and driver details after the allotment.
• Booking confirmation email or its print out is necessary to show at the time of boarding.
• For booking amendment, customer can reach us on ‘Jssingh@sukhtravel.com’.
• Any booking amendment will be treated as per the cancellation policy.
• Modification can be done after the starting the trip at the discretion of sukhtravel.com
• Balance payment is to be done to driver in cash at the time of boarding.

Cancellation Policy:

• For cancellation request, reach us on ‘Jssingh@sukhtravel.com’

• In case the cancellation request is confirmed upto 72 hours before the pick up time, 7% of the advance amount paid will be retained. Rest of the amount will be refunded.
• In case the cancellation request is confirmed within 72 hours before the pick up time, 20% of the total booking amount will be considered as cancellation charge.

• Refund will be processed within 5 working days once cancellation request is confirmed.
• Refund amount will be credited back to payment source of the advance payment only and not in cash or any other bank account.

Security & Non Confidentiality

Sukh Travel does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Sukh Travel. Accordingly, any information which you transmit to Sukh Travel is transmitted at your own risk.

Governing Law & Jurisdiction

The laws in force in India govern these Conditions and you agree to submit to the exclusive  jurisdiction of the courts of India.

Special instructions

1) Driver & car details will be sent to you by us approximately before an hour from the pick-up time by SMS, and email, In some cases, the driver or an associate of Sukh Travel may also call in advance to reconfirm trip details with the you.

2) Reservation confirmation email clearly indicates the inclusions on your reservation. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, other surcharges if applicable etc which are not included in the reservation amount have to be paid directly to the driver as mentioned in confirmation email.

In case of any dispute with the driver, you should reach out to us via phone / email and provide reservation number along with your complaint.

3) Any extra charges applicable have to be paid to the directly in cash to the driver.

Use of Taxi

The following Terms & Conditions shall apply to traveler utilizing the Services offered by Sukh Travel for the hiring of taxi:

• The traveler shall pay the cab fare, parking charges, toll charges, state taxes, additional night surcharge (where applicable) etc. and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the cab Services.
• The traveler agrees and accepts that the use of the Services provided by the Sukh Travel is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.